Terms of booking and payment

To book your trip, once you have planned your trip with us, we ask you to send us an email indicating that you confirm your booking with our agency, specifying the names of participants and flight details (if you have already booked at the time of your confirmation with our agency). Once this message is received, we will send you the payment methods available to you.

Booking:

20% of the total amount of your stay is to be paid 5 weeks before the beginning of your tour. The remaining balance is due upon arrival in Morocco.

The reservation will be considered confirmed after receipt of a deposit as indicated above.

Payment :

– By bank transfer, Western Union or Money Gram
– On site (on the first day of arrival in Morocco). Only the cash payment is accepted in this case.

Cancellation and change by the client:

All cancellations must be received by email to Sand Dream Travel.

The aggregate amount deducted is calculated according to the following scale:

– More than 30 days before arrival: € 40 fees.

– Between 30 and 21 days: 25% of the deposit.

– Between 20 and 8 days: 50% of the deposit

– Less than 8 days: 100% of the deposit.

If we were obliged to cancel a trip for reasons beyond our control, we will offer you an alternative or full refund of amounts paid. No compensation will be paid.

The modification:

As possible as we can, we try to satisfy the  requests of modification. If these change requests concern the extension of stay, increasing the number of people or the purchase of an additional benefit, only the price of these changes will be charged extra. In all other cases, no additional fees will be charged.

Responsibility :

Given the special nature of our trips, each participant must follow the advice and instructions given by the guide. Sand Dream Travel can not be held responsible for incidents, accidents or injuries that may result from careless personal initiative.

Protecting personal information:

The information you provide in connection with your order will not be passed to any third party outside suppliers of services you ordered. This information will be considered confidential.